In the unlikely event that we need to cancel your booking within 30 days of check-in, we’ll find you a similar or better stay or we’ll refund you.
Check-In Guarantee
If you can’t check into your Shepard huts, we’ll find you a similar or better home for the length of your original stay or we’ll refund you.
Get-What-You-Booked Guarantee
If at any time during your stay you find your listing isn’t as advertised – for example, the refrigerator stops working and we can’t fix it, we’ll find you a similar or better, or we’ll refund you.
24-hour On Site Prescence
If you need support, you’ll get priority access to our team, day or night.
